Clinic Covid Protocol
No Walk-In clients, pre-booked appointments only
Please arrive on time
We ask that you arrive wearing a face mask and only remove it when instructed by your therapist.
You will be asked to sanitise your hands using our Organic Tea Tree Hand Sanitiser, containing 96% organic ethanol.
Your temperature will be checked with a medical grade infra-red non-contact thermometer. Should your temperature be higher than 38˚C, we will not be able to conduct the treatment as per our insurance guidelines.
You will be asked to fill a simple form with a few questions about your present health and possible Covid-19 risk exposure.
All clients will be asked to hang their own coats and to leave any umbrellas, bags, possessions safely by the clinic entrance.
We ask you to bring as little as possible with you.
The Treatment Room:
Each treatment room, product and utensil is freshly sanitised using pure ethanol, and purified with an air purifier, engulfing any viruses and bacteria.
All of our linens are changed between treatments and washed at 90˚C with an ecological antibacterial detergent. We use ultra-soft biodegradable disposable sheets for every treatment.
Our therapists wear adequate PPE during the whole treatment - this includes a freshly laundered apron for each treatment, face masks and face shield.
Our Therapists will thoroughly wash their hands and wrists before and after each treatment. They will also sanitise them with pure ethanol prior for each treatment.
To keep our therapists cool and comfortable during treatments we have invested in uniforms designed by Cucumber Clothing, with fabric specially engineered to allow the body to breathe and not overheat.
Please note that our Therapists will change into their freshly washed uniforms onsite every morning.
For hand washing, we provide our Organic Tea Tree Hand Wash – available to purchase online and in the clinic.
The single use flannels provided are washed at 90˚C with an ecological antibacterial detergent.
The toilet and sink area will be thoroughly cleaned after each client.
You will be asked to sit at the reception desk, should you wish to purchase products, your therapist will get them out of the cabinets for you.
When paying by card, the card machine is sanitised post each use and you will be offered a tissue to enter your pin with.
After each client leaves the reception area, all points of contact are sanitized, the room is aired and sprayed with an anti-virus and anti-bacterial organic room spray. At SOVERAL the health, safety and welfare of our clients and team is, and always be, our number one priority.
With the increasing situation surrounding Coronavirus/COVID-19, we wanted to take this opportunity to reiterate our stringent everyday hygiene standards, and provide an update regarding additional precautions we have put in place to keep everyone safe.
SANITATION & HYGIENE
It is very much business as usual at SOVERAL when it comes to hygiene - we uphold high standards at all times, with or without a virus threat. The team will continue to double cleanse their hands before and after each treatment. Tools are cleaned and sanitised; beds, chairs and workstations are thoroughly wiped down with antimicrobial cleaner after every client.
In this current climate, we have increased cleaning protocols to ensure door handles, surfaces, and technology are getting extra coverage. The sheets we use on treatment beds are eco-biodegradable single-use sheets and have been for a several years now, but in addition to this all therapists are wearing hygiene masks.
For anyone that has recently visited any of the high-risk areas (China, South Korea, Italy, Japan, Singapore or Iran) and is experiencing any symptoms, we strongly encourage you to reschedule your treatment by at least 14 days following your return. Anyone with even mild symptoms of colds, flu, sore throats or temperature to also please reschedule their appointments until completely recovered.
We appreciate your help in keeping fellow clients, and our team, safe and healthy.
Our team will be taking all relevant precautions to ensure they stay healthy, however if anyone does become ill, we will need to allow for them to recover fully before returning to work. Due to this, some appointments may be rescheduled last minute. We will work quickly to reschedule your treatment - getting you glowing, toned, and sculpted - ASAP! Your support and understanding are, equally, greatly appreciated.
We shall continue to monitor the status of Coronavirus/COVID-19 and adapt our protocols as necessary. Our commitment to sanitation has and always will be a key priority for us to ensure continued good health of our clients and our team.
If you would like further information, we suggest taking a look at the Government’s guidance which is updated regularly: